luckyking Privacy Policy for Filipino Players

Your personal information is used exclusively for the purposes of operating your luckyking account, processing deposits and withdrawals in Philippine pesos, verifying your identity in line with anti-money laundering requirements, and delivering the sports betting and slots experience you signed up for. We also use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and, where you have opted in, to inform you about relevant promotions available on the Promotion page. Aggregated and anonymised usage data may be used internally to improve platform features, fix technical issues, and optimise the mobile experience for Filipino players. We do not use your personal data to make automated decisions that significantly affect you without human review, and we do not profile you for the purpose of selling that profile to advertisers or data brokers. If you wish to opt out of promotional communications at any time, you can do so by contacting [email protected] and your preference will be updated promptly.

luckyking does not sell or share your personal information with third parties for their own marketing purposes under any circumstances. We may share limited personal data with trusted service providers who assist us in operating the platform — such as payment processors that handle GCash and bank transfer transactions, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict data processing agreements that require them to protect your information to the same standard we apply. We may also disclose personal information to Philippine government authorities, regulators, or law enforcement agencies where we are legally required to do so, such as in response to a valid court order or regulatory investigation. In the event that luckyking undergoes a business restructuring or change of ownership, your personal data may be transferred to the new entity, but only under the same privacy protections described in this policy. We will notify you of any material change to how your data is shared as soon as reasonably practicable.

We apply industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction at every stage of its lifecycle on the luckyking platform. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details and identity documents is stored in encrypted form with access restricted to authorised personnel only. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect player data, and our team is trained on data privacy best practices in line with Philippine law. You also play an important role in keeping your account secure — we strongly recommend using a strong, unique password for your luckyking account and never sharing your login credentials with anyone. If you ever suspect that your account has been accessed without your authorisation, please contact us immediately at [email protected] so we can take swift action to protect your information and funds.

As a registered player and data subject under the Data Privacy Act of 2012, you have a number of important rights regarding your personal information held by luckyking, and we are committed to honouring those rights promptly and without unnecessary barriers. You have the right to be informed about what personal data we hold about you and how it is being used, the right to access a copy of your personal data upon request, and the right to correct any inaccurate or incomplete information in your account profile. You also have the right to object to certain types of data processing, the right to request erasure of your personal data where it is no longer necessary for the purposes for which it was collected, and the right to data portability where technically feasible. To exercise any of these rights, simply contact us at [email protected] with your account details and a description of your request, and we will respond within the timeframe required by Philippine data privacy regulations. We will never penalise you for exercising your data rights, and all requests are handled with full confidentiality.

luckyking retains your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal obligations under Philippine law — including anti-money laundering record-keeping requirements — and to resolve any disputes or support requests that may arise after account closure. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years from the date of the last transaction, in line with standard financial compliance requirements applicable to online gaming platforms operating in the Philippines. Once the applicable retention period has expired and there is no legal or regulatory reason to retain your data further, we will securely delete or anonymise your personal information so that it can no longer be linked back to you. If you close your account and wish to request early deletion of your personal data, you may do so by contacting [email protected], and we will assess your request against our legal retention obligations and respond accordingly. We do not retain personal data for longer than is necessary, and we review our data retention practices regularly to ensure they remain proportionate and compliant.

The luckyking platform uses cookies and similar tracking technologies to ensure the website functions correctly, to remember your session and preferences, and to gather anonymised analytics data that helps us understand how Filipino players use the platform so we can continue improving it. Essential cookies are required for the platform to operate — for example, to keep you logged in during your session and to process transactions securely — and cannot be disabled without affecting your ability to use the site. Analytics cookies collect aggregated, non-identifiable data about page visits, session duration, and feature usage, and are used solely for internal platform improvement purposes. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. If you have questions about how cookies are used on luckyking.pro or wish to manage your cookie preferences, you can adjust your browser settings at any time, though disabling essential cookies may limit certain platform features on both desktop and mobile devices.